Contact Us
You've Got Questions, We Will Get You Answers
How We Can Help
Each year, we support more than 85,000 patients by answering questions about care, coverage, billing, and next steps. If you’re unsure where to start, contacting us first can help you get the answers you need.
- Physician Referral:
Please call (877) 637-4297 - Patient Placement & Transfer Center:
Please call (888) 647-2233
Billing Inquiries
For questions related to billing, statements, or charges, our billing team is here to help.
- Call (214) 947-6300 or call toll free (866) 364-9344.
- Or email billingquestions@mhd.com.
Please note: This email address is for general billing questions only and is not secure. For your protection, do not include Social Security numbers, credit card details, or other sensitive personal information.
Medical Records & MyChart
Your visit records from any Methodist Legacy ER & Urgent Care location are part of your Methodist Health System record. Use MyChart to view your health information online anytime. To request a copy of your medical records, submit a signed authorization form to Methodist Health System.
